Ordering difficulties

13th June 2011
Unfortunately, I have experienced a few teething difficulites with the gallery side of my website this year. The difficulties experienced yesterday by some customers trying to access my gallery area appears to have been a temporary hitch, which has since resolved. However, it was brought to my attention early this morning that customers were experiencing a problem when placing their order and choosing to pay by Paypal. Customers were processing their order correctly and receiving an order number, suggesting the order had been made. However, a fault between my website and Paypal has resulted in the payments not being processed.

Although this matter was resolved around 8.00am today and has not affected any orders placed after this time, the fault has meant that any customers placing an order online from when the photos went online yesterday up until 8.00am this morning have not been charged via Paypal and therefore their order has not been completed.

Frustratingly, I am unable to establish which customers have been affected by this fault. Therefore, I would like to ask that anyone who submitted an order after the French Car Show photos went online yesterday and prior to 8.00am today please contact me using the "Contact" link on the menu bar so that I can ensure your order is successfully completed.

Please accept my apologies for any inconvenience caused.

Rob McDougall Photography

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